Shipping Policy
At Sumathi Textile, we process and dispatch orders based on the product category, dispatch location, stock availability, and selected payment method. Customers are requested to review the following shipping terms before placing an order.
1. Product Dispatch Locations
ST Products
ST Products are dispatched directly from the Sumathi Textile Store, Tirupur.
Dispatch Location: Sumathi Textile Store, Tirupur
Typical Delivery Time: 1–5 working days
Delivery timelines may vary depending on the customer's location and courier service.
Outsourced Weaver Products
Outsourced Weaver Products are dispatched directly from the respective weaver's location/weaving unit.
Dispatch Location: Respective weaving unit
Typical Delivery Time: 7–15 working days
Since these products are dispatched directly from the weaving unit, additional processing or dispatch time may be required.
Customers are requested to check the product category and expected delivery timeline before placing an order.
2. Shipping Charges
For prepaid orders within India, the shipping charge is ₹40 per product.
Shipping charges are calculated based on the number of products included in the order.
The applicable shipping charges will be displayed during the order/checkout process.
Return or exchange shipping charges will be applicable according to the circumstances specified in our Return & Exchange Policy.
For confirmed damaged or incorrect products, Sumathi Textile will bear the applicable return pickup cost or reimburse ₹100 per product when the customer self-ships, as per the Return & Exchange Policy.
3. Cash-on-Delivery (COD) Orders
COD orders will be dispatched only after confirmation/approval by Sumathi Textile.
Before dispatch, our team may contact the customer to confirm:
Shipping address
Customer availability to receive the order
Customer's consent to receive the order through COD
Other order-related details, if required
If a COD order is refused, undelivered, or returned to Sumathi Textile, the applicable shipping and return-to-origin charges will be borne by the customer or may be adjusted from the customer's Sumathi Textile Wallet, as applicable.
For customers or locations with frequent COD refusals, failed deliveries, or returned orders, Sumathi Textile reserves the right to:
Disable COD for future orders, or
Request the customer to place orders through prepaid payment only.
4. Delivery Timelines
Delivery timelines are estimated and not guaranteed.
The expected delivery time depends on:
Product category
Dispatch location
Product availability
Courier service
Customer's delivery location
ST Products: Typically 1–5 working days
Outsourced Weaver Products: Typically 7–15 working days
Delivery may be delayed due to circumstances beyond our control, including:
Public holidays
Courier service delays
Weather conditions
Natural events
Transportation disruptions
Address-related issues
Remote or non-serviceable locations
Operational or logistical issues
Such delays will not be considered a failure to fulfil the order where the delay is caused by circumstances beyond Sumathi Textile's reasonable control.
5. Order Tracking
Registered customers can track their order status through Order History on the Sumathi Textile website/app.
Once the order has been dispatched, customers may also track the shipment using the tracking number/AWB number provided by the courier.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
Customer name
House/door number
Street/locality
City/town
State
PIN code
Valid contact number
Incorrect, incomplete, or outdated address details may result in delivery delays, failed delivery, or additional shipping charges.
Any additional charges arising due to an incorrect address or customer-provided information may be borne by the customer.
7. Multiple Product Categories in One Order
If an order contains both ST Products and Outsourced Weaver Products, the products may be dispatched separately from their respective locations.
Such products may therefore have different dispatch dates and delivery timelines.
Customers may receive multiple shipments for a single order.
Tracking details may be provided separately where applicable.
8. Bulk and Uniform Orders
Bulk, wholesale, and uniform orders may have different processing and dispatch timelines depending on quantity, availability, customization, and production requirements.
The estimated dispatch timeline will be communicated separately where applicable.
Customers are requested to confirm all product details, quantities, sizes, colours, and other requirements before placing such orders.
9. Important Shipping Notes
Please carefully check your shipping address and contact number before completing your order.
Once an order has been dispatched, changes to the delivery address may not be possible.
Customers should ensure that someone is available to receive the parcel at the registered delivery address.
Courier delivery may require the customer or an authorized person to be available at the delivery location.
If a parcel is returned due to customer refusal, incorrect address, unavailable recipient, or repeated failed delivery attempts, applicable shipping and return-to-origin charges may be borne by the customer or adjusted from the Sumathi Textile Wallet, as per the applicable policy.
Customers are requested to record a 360° parcel opening video from the moment the sealed parcel is received and before opening it. This video is compulsory for raising any damage, missing-item, or incorrect-product complaint, as specified in our Return & Exchange Policy.
Delivery timelines are estimates only and may vary depending on the dispatch location, courier service, and delivery destination.
The final decision regarding shipping-related issues, additional charges, delivery exceptions, and applicable adjustments rests with the Sumathi Textile team.
Important
By placing an order with Sumathi Textile, the customer acknowledges and agrees to the above Shipping Policy, including the applicable delivery timelines, shipping charges, COD conditions, address requirements, and return/exchange shipping terms.
Cancellation Policy
At Sumathi Textile, we understand that customers may occasionally need to cancel an order. To ensure smooth order processing and avoid unnecessary dispatch or procurement costs, cancellations are subject to the following terms and conditions.
1. Cancellation by Sumathi Textile
Sumathi Textile reserves the right to refuse, cancel, or partially cancel an order due to any of the following reasons:
Quantity limitations or insufficient stock availability
Pricing, product information, or technical errors
Internal quality checks
Fraud prevention or verification checks
Operational or logistical reasons
Product being found damaged or unavailable during packing
Any other circumstances that prevent us from fulfilling the order as placed
If an order is cancelled fully or partially by Sumathi Textile, the customer will be notified through the available communication channel.
For eligible prepaid orders, the applicable amount for the cancelled product(s) will be processed according to our refund policy and credited to the Sumathi Textile Wallet, as applicable.
2. Cancellation by Customer
Customers can request cancellation only before the order is dispatched.
Once an order has been dispatched, the customer cannot cancel the order through the cancellation process.
Registered customers can check their order status through Order History.
Customers should verify the order status before requesting cancellation.
Cancellation requests received after dispatch will not be accepted and the customer must follow the applicable Return & Exchange Policy, if eligible.
3. Payment Deducted but Transaction Failed
If the customer's payment amount has been deducted but the transaction is shown as failed, unsuccessful, or incomplete:
Sumathi Textile will verify the transaction status with the respective payment gateway/bank/payment source.
Once the transaction is confirmed as failed and the amount has not been successfully received against the order, the eligible amount will be credited to the Sumathi Textile Wallet at the earliest, subject to payment confirmation.
Customers are requested not to make multiple payments for the same order while the payment status is being verified.
4. Product-Specific Cancellation Rules
Outsourced Weaver Products
Outsourced Weaver Products cannot be cancelled once they have been dispatched from the respective weaving unit.
Customers are requested to carefully check the product details, product category, delivery timeline, and order information before placing the order.
Bulk / Wholesale / Uniform Orders
Bulk, wholesale, and uniform orders are non-cancellable once the order has been confirmed.
This is because such orders may involve advance procurement, production, customization, or allocation of stock specifically for the customer.
Customers are requested to verify the quantity, product details, sizes, colours, and other requirements before confirming such orders.
5. Important Notes
Cancellation is considered valid only after it has been confirmed by Sumathi Textile.
Simply requesting cancellation does not guarantee that the order can be cancelled.
If the order has already entered the packing, procurement, or dispatch process, cancellation may not be possible.
Any applicable refund or wallet credit will be processed according to the Sumathi Textile refund and cancellation terms.
No cash refunds will be provided where the applicable policy specifies wallet credit.
The final decision regarding order cancellation rests with the Sumathi Textile team.
Important
Customers are requested to carefully review their product selection, quantity, size, colour, product category, delivery address, and other order details before completing the purchase.
By placing an order with Sumathi Textile, the customer acknowledges and agrees to the above Cancellation Policy.